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Senstar Symphony Client
The Senstar Symphony Client includes functionality to monitor cameras, manage video, generate reports, and configure alarms.
Alarms
Alarms occur when a video analytic running on a device detects the conditions of a rule.
Alarm Console
The Alarm Console in the Senstar Symphony Client includes functionality to view and manage alarms.
Acknowledge an alarm
You can acknowledge an alarm to claim the alarm while you process it.

Introduction
Senstar Symphony is award-winning, intelligent video surveillance software that offers a single, innovative, and open IP video platform for video management, video analytics, system integration, and alarm management.
Senstar Symphony Server
The Senstar Symphony Server includes functionality to manage devices, security, rules, sites, and settings.
Senstar Symphony Client
The Senstar Symphony Client includes functionality to monitor cameras, manage video, generate reports, and configure alarms.
- Open command
  You can open the Senstar Symphony Client using a command in the command line. In addition, you can add arguments to the command that open specific cameras and, in the case of PTZ cameras, specific camera presets.
- Change your password
  You can change the password for your user account in the Senstar Symphony Client interface.
- View log files
  You can view, search, and download log files for the Senstar Symphony Client and any Senstar Symphony Server to which the Senstar Symphony Client connects.
- View events
  You can view and export events for the Senstar Symphony Client and any Senstar Symphony Server to which the Senstar Symphony Client connects.
- Lock times
  You can lock times on navigation in the Senstar Symphony Client interface to make all camera view panels display video from the same time.
- Customize the toolbar
  You can change the icons that appear on the toolbar in the Senstar Symphony Client interface.
- Disable single sign-on
  You can disable the single sign-on option when changing users and registering new farms in the Senstar Symphony Client.
- Configure the SSL certificate timeout
  You can set how long the Senstar Symphony Client waits for a valid certificate before it falls back to a non-SSL connection.
- Device tree
  The device tree in the Senstar Symphony Client interface lists the cameras, devices, and carousels available on the Senstar Symphony Server.
- Server list
  The Senstar Symphony Client interface lists the Senstar Symphony Server instances to which the Senstar Symphony Client is connected and the state of those instances. You can select a Senstar Symphony Server to access the cameras and devices that are connected to that instance.
- View panels
  View panels can display live video, recorded video, decorations from cameras, browser pages, and maps in the Senstar Symphony Client interface.
- Timeline
  A timeline displays activities and alarms for cameras in the Senstar Symphony Client interface. The Senstar Symphony Client includes a consolidated timeline that displays information from numerous cameras a camera timeline that displays information from an individual camera.
- Maps
  Maps can display the location of cameras, camera views, digital inputs and output devices, links, and labels in the Senstar Symphony Client interface.
- Senstar Symphony Messenger
  The Senstar Symphony Messenger allows you to send messages to any user who is logged in to the Senstar Symphony Client or Senstar Symphony Web Client.
- Carousels
  Carousels can loop through multiple cameras across multiple servers in the same server farm, pausing on each camera for a defined time.
- Settings
  You can use the settings in the Senstar Symphony Client to customize the Senstar Symphony Client interface.
- Bookmarks
  A bookmark identifies specific footage that you can return to later. Bookmarks can refer to live videos, recorded videos, or still images.
- Video wall
  The video wall feature in Senstar Symphony can display footage from multiple cameras in the server farm on multiple monitors.
- Server configuration
  Although you perform most configuration for the Senstar Symphony Server in the Senstar Symphony Server configuration interface, the Senstar Symphony Client interface includes functionality to configure some settings on the Senstar Symphony Server.
- Reports
  You can generate reports on the data from the Senstar Symphony Server.
- Alarms
  Alarms occur when a video analytic running on a device detects the conditions of a rule.
  - Disable alarms for a camera
    You can disable the alarms for a camera in the Senstar Symphony Client.
  - Disable alarms for a server
    You can disable the alarms for cameras on the Senstar Symphony Server to which the Senstar Symphony Client is connected.
  - Alarm Console
    The Alarm Console in the Senstar Symphony Client includes functionality to view and manage alarms.
    - View alarms
      You can refine the list of alarms that appear in the advanced Alarm Console.
    - Retrieve alarms
      You can retrieve alarms for dates that are not included in the alarm list.
    - Export an alarm list
      You can export alarms from the Senstar Symphony Client interface.
    - Share an alarm
      You can share an alarm with any user who is logged in to the Senstar Symphony Client.
    - Acknowledge an alarm
      You can acknowledge an alarm to claim the alarm while you process it.
- Visual tracking
  The visual tracking feature allows you to add links to cameras that will automatically switch the camera view panel to an adjacent camera. You can use this feature to track a moving subject across multiple cameras.
- Video export
  The Senstar Symphony Client includes functionality to export video. The Senstar Symphony Player can play the exported video.
Senstar Symphony Web Client
The Senstar Symphony Web Client includes functionality to monitor cameras, manage video, generate reports, and configure alarms.
Senstar Symphony Player
The Senstar Symphony Player is an application that can view video files created in the Senstar Symphony Client.
Legal information
Copyright © 2024 Senstar Corporation and/or its Licensor(s). All rights reserved.

Acknowledge an alarm

You can acknowledge an alarm to claim the alarm while you process it.

When two-stage alarm processing is turned on, you claim the alarm when you acknowledge it so that you can process the alarm. When two-stage enhanced alarm processing is turned on, a user with a higher priority (configured in the Senstar Symphony Server configuration interface) can claim the alarm from a user with a lower priority.

You have until the acknowledgement timeout (configured in the Senstar Symphony Server configuration interface) elapses to process it. Once the acknowledgement timeout elaspes, the alarm returns to an unacknowledged state.

In the alarm console sidebar, click Advanced Mode.
Select the alarm.
Click Acknowledge.
To view instructions that are associated with the alarm, click the Instructions tab.
To view location information, click the Information tab.
Select the type of the alarm.
- Real Alarm
- Real Actionable
- False Alarm
Type any comments that you want to add to the alarm.
Click Reset to close and archive the alarm.