Excluding the Application Folder Within Your Anti-Virus

Preliminary Considerations

Note: This guide applies to all anti-virus software. In this guide, our figure shows the Malwarebytes software. Generally, the steps are the same, regardless of which anti-virus software is used. Why must the Symphony AC folder on the server and client-workstations be excluded from being scanned? When installing the Symphony AC software, you MUST temporarily disable or shut down your anti-virus software. Anti-virus software will cause communication errors between the Symphony AC software and the hardware. Thus, the Symphony AC  folder MUST be exempt from being scanned by the anti-virus software AFTER the installation of Symphony AC.

Excluding the Symphony AC Folder Within Your Anti-Virus Software

1. Navigate to the settings tab of your anti-virus software. Within the settings tab, there should be a window for exclusions. (See Figure 1)

Note: The location of the settings tab will depend on which anti-virus software you use. Figure 1: 

2. Select the following remote path: C:\Program Files (x86)\Symphony AC. Save your changes.

Note: The path in the example above is the default remote path. The remote path of the software can change depending on where the user saves the Symphony AC application.

Symphony AC Operator Guide