Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version: 7.6
Component: Symphony Server
Device Brands: HIKVISION
Created: 8-Jun-2023 11:28:10 AM
Last Updated:

Hikvision DS-6508HFI shows the wrong stream

Issue:

All streams from the Hikvision DS-6508HFI camera show the same channel.

Cause:

The Symphony Server connects to rtsp://10.0.0.24:554/Streaming/Channels/701, which defaults to the first available channel.

Workaround:

To work around this issue, add <OldRTSPURL>1</OldRTSPURL> to the detection XML for the camera.

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