R-Series Network Video Recorder is stuck at 1024 x 768 resolution

Issue

You cannot change the resolution on the Windows Server that hosts the R-Series Network Video Recorder. The option is grayed out.

Cause

The Windows Server uses a generic Windows video driver by default.

Solution

Complete the following tasks to download the correct video driver from the Dell website.

1. Open the Dell support site in a browser.
2. Search for the service tag of your server.
3. On the Product Support page, click the Drivers & Downloads tab.
4. In the Category field, select Video.
5. Download and install the applicable drivers.