Reset People Counter

You can reset the counter for the People Tracking video analytic. By default, the people counter resets at midnight based on the server time.

Change the time at which the people counter resets:

1. In the Symphony Client, click Server Configuration > Manual Configuration Editor.
2. Change the following setting:

   Type: Camera
   Section: Camera
   Id: camera_id
   Key: ResetCountHour
   Value: reset_hour

   Where camera_id is the ID of the camera and reset_hour is the hour at which you want to reset the counter (0-23).

Reset the counter by deleting the line counts for the last 24 hours in the Symphony database:

1. On the computer that hosts the Symphony Server, open a command prompt as an administrator.
2. Type sc stop "AI Tracker camera_id", where camera_id is the ID of the camera.
3. Type dbupdater "delete from LineCounts where CameraID=camera_id AND DateUpdated > datead(day, -1, getdate())", where camera_id is the ID of the camera.
4. Type sc start "AI Tracker camera_id", where camera_id is the ID of the camera.