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Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version: 7.1
Component: Symphony Web Client
Device Brands:
Created: 8-Feb-2019 3:04:50 PM
Last Updated:

Video stops playing after refreshing the browser page

Issue

When you refresh the Symphony Web Client page in the Chrome browser, video stops playing.

Cause

The Chrome browser prevents video from automatically playing when you open a page.

Resolution

To resolve this issue, you can set the chrome://flags/#autoplay-policy setting to No user gesture is required.

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