Knowledge Base Article
Article Type: How To
Product: R-Series Network Video Recorder
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Created: 27-Nov-2017 2:36:11 PM
Last Updated:

How to create Factory Recovery USB sticks for R-Series NVRs and Operator Stations

Senstar R-Series Network Video Recorders and Operator Stations include a USB stick that can be used to restore the system to factory default settings. If that USB stick is lost or damaged, follow these steps to create a new one.

Note: If your R-Series Network Video Recorder or Operator Station does not have access to the Internet (and you are not using the original USB stick), you will also have to contact Senstar support to obtain the necessary configuration files to fully restore your system.

Requirements

  • USB memory stick with the capacity mentioned below - all content will be erased
  • Windows computer

Instructions

Download the appropriate USB stick image for your system. The USB stick images are only compatible with the models they are listed next to. For example, you cannot use an image for an R2032-48b on an R2032-48b.

The Dell Model should appear on the chassis of the system although it may only include the alphanumeric portion. For example, it may say XE3 and not OptiPlex XE3. If you are unable to identify the Dell Model of your system, please contact us for assistance.

Only the newest images available are listed below. In some cases there may be an older image available for your system, one that matches what came loaded on your from the factory. You might want this if your Symphony licenses are not compatible with the version mentioned below. Please contact us in that case.

Network Video Recorders

R-Series ModelDell ModelOperating SystemSymphony VersionUSB Stick SizeDownloadPatch*
R0008-8A
R0008-16A
OptiPlex 5040/5050Windows 10 2016 LTSB7.1.1.08+ GBUSB Stick Image
USB Stick Patch
R1000-4A
R1016-32
R1016-32A
PowerEdge R430Windows 10 2016 LTSB7.1.1.08+ GBUSB Stick Image
USB Stick Patch
R2032-48
R2032-48A
PowerEdge R730xdWindows 10 2016 LTSB7.1.1.08+ GBUSB Stick Image
USB Stick Patch
R0008-8Ab
R0008-16Ab
OptiPlex XE3Windows 10 2019 LTSC7.3.0.016+ GBUSB Stick Image 
R1000-4Ab
R1016-32b
R1016-32Ab
PowerEdge R440Windows 10 2016 LTSB7.1.1.08+ GBUSB Stick Image
USB Stick Patch
R2032-48b
R2032-48Ab
PowerEdge R740xdWindows 10 2016 LTSB7.1.1.08+ GBUSB Stick Image
USB Stick Patch

Follow the instructions found here to create the USB stick.

* When a Patch is available apply it to the USB stick after it is fully set-up.

Operator Stations

R-Series ModelDell ModelOperating SystemSymphony Version
(Client Only)
USB Stick SizeDownloadPatch*
R001OptiPlex 3050/5040/5050Windows 10 2016 LTSB7.1.1.08+ GBUSB Stick Image 
OptiPlex XE3Windows 10 2019 LTSC7.3.2.216+ GBUSB Stick Image
USB Stick Patch
R002OptiPlex 5050Windows 10 2016 LTSB7.1.1.08+ GBUSB Stick Image 
OptiPlex 5070Windows 10 2019 LTSC7.3.2.216+ GBUSB Stick Image
USB Stick Patch
OptiPlex 5080Windows 10 2019 LTSC7.3.2.216+ GBUSB Stick Image 
R001bPrecision 3630Windows 10 2019 LTSC7.3.2.216+ GBUSB Stick Image 
R002bPrecision 3630Windows 10 2019 LTSC7.3.2.216+ GBUSB Stick Image 

Follow the instructions found here to create the USB stick.

* When a Patch is available apply it to the USB stick after it is fully set-up.

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