How to create Factory Recovery USB sticks for R-Series Servers and Operator Stations

Older Senstar R-Series Servers and Operator Stations, those that came with Symphony 7, include a USB stick that can be used to restore the system to factory default settings. If that USB stick is lost or damaged, follow these steps below to create a new one.

Newer Senstar R-Series Servers and Operator Stations, those that came with Symphony 8, have a built in factory restore utility that can be accessed through Windows 10 recovery options:

• Open the Start menu then type reset
• Select Reset this PC
• Under Advanced Startup, select Restart now
• At the Choose an option screen, select Troubleshoot
• Select Senstar Factory Restore

Note: An internet connection may be required when using the USB stick to perform a factory restore. The factory restore process requires license and data files unique to each system to be on the USB stick. If you are using the USB stick that came with your system, the files will already be there. If you create a new USB stick, and use it on a system connected to the internet, the files will be automatically downloaded and saved for future use. If the system will be offline you must download the files from Xnet and place them on the USB stick. Find the farm for the R-Series in Xnet, click Download License and choose the appropriate option.

Requirements

• USB memory stick with the capacity mentioned below - all content will be erased. A larger capacity will not work as the USB stick will be formatted using FAT32 which only supports up to 32GB.
• Windows computer

Instructions

Download the appropriate USB stick image for your system. The USB stick images are only compatible with the models they are listed next to. For example, you cannot use an image for an R0008-8Ab on an R0008-8A.

The Dell Model should appear on the chassis of the system although it may only include the alphanumeric portion. For example, it may say XE3 and not OptiPlex XE3. If you are unable to identify the Dell Model of your system, please contact our support team for assistance.

Only the newest images available are listed below. In some cases there may be an older image available for your system, one that matches what came loaded on it from the factory. You might want this if your Symphony licenses are not compatible with the version mentioned below. Please contact our support team in that case.

Network Video Recorders

Follow the instructions found here to create the USB stick.

* When a Patch is available apply it to the USB stick after the image is applied to it.

Operator Stations

Follow the instructions found here to create the USB stick.

* When a Patch is available apply it to the USB stick after the image is applied to it.