Senstar
Safeguarding people, places and property
Contact       Xnet Login       English
Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version: 7.0
Component: Symphony Client
Device Brands:
Created: 30-Jan-2017 11:20:51 AM
Last Updated:

Symphony Client displaying incorrectly on 4K monitors

Issue

In Windows 10, scaling is inconsistently applied to the Symphony Client causing interface elements to overlap and small video panels.

Workaround - Windows 10 v1803 and earlier

  1. Right click the Symphony Client shortcut.
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Select Disable display scaling on high DPI settings.
  5. Click OK.

Workaround - Windows 10 v1809 and later

  1. Right click the Symphony Client shortcut.
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Click Change high DPI settings.
  5. Select Override high DPI scaling behavior.
  6. In the Scaling performed by list, select System (Enhanced).
  7. Click OK.

Average rating:
Please log in to rate.
Rated by 2, Viewed by 1377