VIdeo does not fill the video panel

Issue

Video does not fill the video panel. It appears as a smaller window in the top left of the video panel.

Solution

Perform one of the following tasks.

Disable display scaling:

1. Right-click the Symphony Client icon.
2. Click the Compatibility tab.
3. Select Disable display scaling on high DPI settings.
4. Click Apply.

Change the UseOPX setting:

1. Stop the Symphony Client.
2. Edit the %appdata%\Senstar\acc.ini file.
3. Under the [VideoRecvCtrl] section, add UseOPX=False or change the default setting UseOPX=True to UseOPX=False.
4. Save the acc.ini file and restart the Symphony Client for the changes to take effect.