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Knowledge Base Article
Article Type: Troubleshooting
Product: Thin Client
Product Version:
Component:
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Created: 30-Mar-2016 11:24:46 AM
Last Updated:

Cisco 2960-X and Catalyst SG300 switch with Thin Client

Issue

Thin Client is not connecting to cameras, not displaying cameras, not working properly on the network.

Reason

The network port is ‘flapping’ that is, going up and down constantly and so the Thin Client cannot connect.

Source of Problem: Cisco Switches

  • (2960-X) and 2960 models
  • Catalyst SG300  … (MPP)

The EEE (Energy-Efficient Ethernet) feature on the switch is the source of the issue. See Cisco bug report here:

https://quickview.cloudapps.cisco.com/quickview/bug/CSCus35889

Resolution

Disable the EEE feature on the switch. This resolves the issue with the Thin Client.

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