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Knowledge Base Article
Article Type: Error Message
Product: Symphony
Product Version:
Component: Mobile Client
Device Brands:
Created: 13-Jan-2016 5:16:10 PM
Last Updated:

Android “Unknown connection error” when trying to connect to a server

Issue

Android app fails to connect to a server with a “Unknown connection” error.

Solution

Increase the App’s connection timeout value to a greater value (for example, 30 seconds):

  1. Go to Settings>Connection Timeout.
  2. Select 30 seconds.

Background

Connection Timeout - The amount of time in seconds for the server to respond.

 

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