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Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Component:
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Created: 11-Aug-2015 3:06:40 PM
Last Updated:

No alarms from AXIS A1001

Issue

Not recieivng alarms when Axis A1001 (using firmware 1.30) is integrated with Symphony.

Background

  • We explicitly ignore outdated events that lag behind for more than 60 seconds. Symphony will not receive any alarms.
  • If the device time and Symphony server time are out of sync under or equal to 60 seconds, then Symphony will receive alarms.

 

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