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Knowledge Base Article
Article Type: Troubleshooting
Product: Thin Client
Product Version: 1.0
Component: Setup
Device Brands:
Created: 10-Sep-2014 8:33:05 AM
Last Updated:

Device cannot connect to Video Source

Issue

The Thin Client cannot connect to Mobile Bridge, and you see an Invalid Video Source error when setting up or re-configuring the device as follows: “Unable to connect to video source. Please verify server address and credentials and try again.”

 

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Solutions

  • Ensure that the Symphony Mobile Bridge Server IP address, Port, and user credentials are correct.
  • If a firewall or layer 3 switch is installed between the Thin Client and the Mobile Bridge Server and/or Symphony, ensure that the proper ports are forwarded and/or routed. See the Symphony Installation Guide and/or the Mobile Bridge Installation Guide for port information.

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