Device cannot connect to Video Source

Issue

The Thin Client cannot connect to Mobile Bridge, and you see an Invalid Video Source error when setting up or re-configuring the device as follows: “Unable to connect to video source. Please verify server address and credentials and try again.”

Solutions

• Ensure that the Symphony Mobile Bridge Server IP address, Port, and user credentials are correct.
• If a firewall or layer 3 switch is installed between the Thin Client and the Mobile Bridge Server and/or Symphony, ensure that the proper ports are forwarded and/or routed. See the Symphony Installation Guide and/or the Mobile Bridge Installation Guide for port information.