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Knowledge Base Article
Article Type: How To
Product: E-Series Physical Security Applicance
Product Version:
Component:
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Created: 2-Sep-2014 2:41:57 PM
Last Updated:

How to create Factory Recovery USB sticks for E-Series PSAs

Senstar E4000, E7000 and E3200 POE Series Physical Security Appliances include a USB stick that can be used to restore the appliance to factory default settings. If that USB stick is lost or damaged, follow these steps to create a new one.

Requirements

  • USB memory stick with the capacity mentioned below - all content will be erased
  • Windows computer
  • E-Series PSA with serial number ending in 0000611 or higher

Instructions

Download the appropriate USB stick image for your device:

  • E4000 Series

    VersionCompatibilityUSB Stick SizeDownload
    Symphony 7.0All serial numbers, Maintenance & Support or Version Upgrades may be required for older units for Symphony license compatibiliy with 7.0, check license version for PSA farm in Xnet
    Note: The PSA must have an internent connection when using this USB stick. The recovery process connects to Xnet to obtain a Symphony license.
    8+ GBUSB Stick Image
    Symphony 6.14Serial numbers ending in 3446 and earlier - only use if not licensed for Symphony 7.0, otherwise the newer image above is recommended8+ GBUSB Stick Image
    USB Stick Patch
  • E7000 Series

    VersionCompatibilityUSB Stick SizeDownload
    Symphony 6.14All serial numbers, Maintenance & Support or Version Upgrades may be required for older units for Symphony license compatibiliy with 6.14, check license version for PSA farm in Xnet
    Note: PSAs with Serial Numbers ending in 3437 and higher need a patch to be licensed. The patch is applied to the USB stick after extracting the above image to it.
    4+ GBUSB Stick Image
    USB Stick Patch
    Symphony 6.12Serial numbers ending in 2645 and earlier - only use if not licensed for Symphony 6.14, otherwise the newer image above is recommended4+ GBUSB Stick Image
    Symphony 6.9Serial numbers ending in 1445 and earlier - only use if not licensed for Symphony 6.12+, otherwise the newer images above are recommended4+ GBUSB Stick Image
  • E3200 POE Series

    Serial numbers starting with 32051 or 32101

    VersionCompatibilityUSB Stick SizeDownload
    Symphony 6.14All serial numbers, Maintenance & Support or Version Upgrades may be required for older units for Symphony license compatibiliy with 6.14, check license version for PSA farm in Xnet
    Note: PSAs with Serial Numbers ending in 3346 and higher need a patch to be licensed. The patch is applied to the USB stick after extracting the above image to it.
    4+ GBUSB Stick Image
    Symphony 6.12Serial numbers ending in 2045 and earlier - only use if not licensed for Symphony 6.14, otherwise the newer image below is recommended4+ GBUSB Stick Image
    Symphony 6.9Serial numbers ending in 1595 and earlier - only use if not licensed for Symphony 6.12+, otherwise the newer images below are recommended4+ GBUSB Stick Image
  • E3200 Series

    Serial numbers starting with 32050 or 32100

    Not supported. Attempting to use a recovery stick with the original E3200 series will make the unit unbootable.

Follow the correct process for the USB stick image you downloaded:

Symphony 6 Images

  1. Format the USB stick using FAT or FAT32. This will erase all contents.
  2. Extract the zip archive you download to the USB stick
  3. If you downloaded a patch for the USB stick, extract it to the USB stick
  4. Make the USB stick bootable by running these commands from a command line. Replace 'x' with the drive letter of the USB stick:
    x:
    syslinux.exe -m -a x:
  5. Validate the USB stick contents by running filecheckmd5.exe from the USB stick.
  6. You are now ready to perform a factory recover using the instructions provided with your appliance and also found here (PDF).

Symphony 7 Images

Follow the instructions found here.

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