Senstar
Safeguarding people, places and property
Contact       Xnet Login       English
Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version: 6.11
Component: Symphony Server
Device Brands:
Created: 15-Aug-2014 10:37:05 AM
Last Updated:

How to manually install required Windows features when installation fails

Issue

During an Senstar Symphony installation, one or more required Microsoft® Windows® components fails and the following error may appear: “The installation of Additional Required Windows Features has failed. Setup will not exit”.

Symphony Install Error: Installation of Additional Required Windows Features has failed. Setup will now exit.

On newer Windows Operating Systems, including Microsoft Windows 8/8.1 or Windows Server® 2012, required components, such as .NET Framework 3.5 pre-requisites, may fail during installation.

Solution

Install required components manually via Windows.

 

Windows 2012 Server

  1. In the Server Manager > Dashboard, select the Add roles and features option.
    Windows Server 2012 > Server Manager > Dashboard > Add roles and features
  2. When the Add Roles and Features Wizard opens, click Next.
    Windows Server 2012 > Add Roles and Features Wizard > Before You Begin
  3. On Installation Type, select the Role-based or feature-based installation option. Click Next.
    Windows Server 2012 > Add Roles and Features Wizard > Installation Type
  4. On Server Selection, select the server where you want to install the missing Windows components (such as the local server). Click Next.
    Windows Server 2012 > Add Roles and Features Wizard > Server Selection
  5. On Server Roles, click Next.
  6. On Features, expand and select all of the .NET Framework 3.5 Features.
    You are notified if any additional features are required for HTTP Activation and/or Non-HTTP Activation.
    Click Add Features to continue, and then click Next.
    Windows Server 2012 > Add Roles and Features Wizard > .NET Framework Features Required
    Windows Server 2012 > Add Roles and Features Wizard > .NET Framework Features Ready to Install
  7. Scroll down and expand User Interfaces and Infrastructure. Select Desktop Experience.
    You are notified if any additional features are required for Desktop Experience.
    Click Add Features to continue, and then click Next.
    Windows Server 2012 > Add Roles and Features Wizard > Desktop Experience Features Required
    Windows Server 2012 > Add Roles and Features Wizard > Desktop Experience Features Ready to Install
  8. On Web Server Role (IIS), click Next.
  9. On Role Services, click Next.
  10. On Confirmation, click Install.
    Windows Server 2012 > Add Roles and Features Wizard > Confirmation & Install Features
  11. Ensure that the system has all of the latest Windows operating system updates installed via Windows Update.
  12. Run the Senstar Symphony Server installation again.

 

Windows 8/8.1

  1. Click the Windows button (or press the Windows keyboard key).
  2. Search for the phrase “turn windows features”, and select the Turn Windows features on or off search result option.
    Windows 8 > Search > Turn Windows features on or off
  3. Expand and select all of the .NET Framework 3.5 (includes .NET 2.0 and 3.0) component options and click OK to install those components.
    Windows 8 > .NET Framework 3.5 Features Ready for Install
  4. Ensure that the system has all of the latest Windows operating system updates installed via Windows Update.
  5. Run the Senstar Symphony Server installation again.

 

Troubleshooting Microsoft Windows

If you are unable to install required components manually, then a Windows-specific issue may need to be addressed before you can successfully install Senstar Symphony on the system. Such troubleshooting may require a system administrator.

For example, an issue with Windows Services or Windows Update may prevent you from installing required components.  Senstar creates a log file stored in the %TEMP% folder called EnableWinComponents.log that contains the output of the servicing tools during the Symphony installation. This log file may provide direction on how to troubleshoot Windows issues further.

Average rating:
Please log in to rate.
Rated by 1, Viewed by 6845