License check failed message

Issue

License check failed message is displayed in Symphony

Log Message

17:02:49.122  4952 <BasicInf> CLPRAlgorithm: CLPRAlgorithm instance created
17:02:49.122  4952 <BasicInf> Init IPP as SSE42
17:02:49.122  4952 <MoreInfo> creating object for camera 1
17:02:49.126  4952 <BasicInf> LPR Path: C:\Program Files (x86)\Aimetis\Symphony\_bin\LPR
17:02:49.158  4952 <MoreInfo> License count = 0
17:02:49.158  4952 <BasicInf> SetStorageState for (c
See also: Increase LogLevel to MoreInfo

Possible Cause

One of the following is the cause:

1. There is no dongle on the server where camera tracker is running.
   Action: Verify in the Windows Device Manager that there is a FXMC USB Neural Network Controller
2. Dongle is dead.
   Action: Verify in the Windows Device Manager that there is a FXMC USB Neural Network Controller.
3. Dongle drivers are not installed properly.
   Action: Verify by opening the Windows Device Manager and search for exclamation mark icons or other suspicious icons beside FXMC USB Neural Network Controller.
   OR
   Double-click on FXMC USB Neural Network Controller. Device status should indicate that "This device is working properly."