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Knowledge Base Article
Article Type: Troubleshooting
Product: License Plate Recognition
Product Version:
Component:
Device Brands:
Created: 10-Dec-2013 10:10:00 AM
Last Updated:

License check failed message

Issue

License check failed message is displayed in Symphony

Log Message

17:02:49.122  4952 <BasicInf> CLPRAlgorithm: CLPRAlgorithm instance created
17:02:49.122  4952 <BasicInf> Init IPP as SSE42
17:02:49.122  4952 <MoreInfo> creating object for camera 1
17:02:49.126  4952 <BasicInf> LPR Path: C:\Program Files (x86)\Aimetis\Symphony\_bin\LPR
17:02:49.158  4952 <MoreInfo> License count = 0
17:02:49.158  4952 <BasicInf> SetStorageState for (c
See also: Increase LogLevel to MoreInfo

Possible Cause

One of the following is the cause:

  1. There is no dongle on the server where camera tracker is running.
    Action: Verify in the Windows Device Manager that there is a FXMC USB Neural Network Controller
  2. Dongle is dead.
    Action: Verify in the Windows Device Manager that there is a FXMC USB Neural Network Controller.
  3. Dongle drivers are not installed properly.
    Action: Verify by opening the Windows Device Manager and search for exclamation mark icons or other suspicious icons beside FXMC USB Neural Network Controller.
    OR
    Double-click on FXMC USB Neural Network Controller. Device status should indicate that "This device is working properly."

FXMC USB Neural Network Controller

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