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Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Component: Symphony Server
Device Brands: Axis
Created: 13-Aug-2013 1:54:33 PM
Last Updated:

Digital I/O on some Axis cameras may not function when the Video Format is set to h264

Issue

Digital I/O on some Axis cameras may not function when the video format is set to h264.

 

Cause

Symphony receives the digital I/O information from the camera only with an MJPG stream. This is an issue in the firmware of some Axis cameras.

 

Workaround

Set the Video Format to MJPG.

Screenshot showing Video Format set to MJPG

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