How to delay or speed up alarm notification from Lost Camera Connection

Issue

• You are receiving alarms from Lost Camera Connections that are expected and always resolved quickly. (Solution - Set timeouts longer).
• You are not receiving alarms from Lost Camera Connections that you think you should be receiving. (Solution - Set timeouts shorter).

Solution

Change the alarm notification for Lost Camera Connections.

You must specify the following values in the Manual Configuration Editor:

• CameraLostTimeMinSeconds - specifies how long a camera has to be down before it enters the lost connection state.
• WatchdogInterval - specifies how often Symphony checks whether a camera is down.

1. In Symphony client, from the Server menu, select Manual Configuration Editor. The Server Configuration dialog box appears.
2. At the top, click the Add a new setting... area. The Type, ID, Section, Key, and Value fields appear.
3. Enter the following:

Type=Global
Section=Main
ID=" " 
Key=CameraLostTimeMinSeconds
Value=20

Type=Global
Section=Main
ID=" " 
Key=WatchdogInterval 
Value=10

where Value = number of seconds as an integer

4. Click Apply.
5. Click Close.
6. Restart AI Scheduler.

Note: The WatchdogInterval can be set per server, but we recommend that you set it for the whole farm.