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Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Component:
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Created: 15-Sep-2011 4:27:04 PM
Last Updated:

Saved video not always viewable

Issue

Symphony plays video inconsistently.

Solution

Ensure that no other codec packs or other video software programs are installed.

Note: Some customers had this problem after installing the K-Lite Codec pack. After this pack was uninstalled, the video worked.

 

 

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