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Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Component: Symphony Server
Device Brands:
Created: 9-Sep-2011 4:56:17 PM
Last Updated:

Searches do not work across a video resolution change

Issue

If a search is performed and some snippets are from before a change in resolution and some are from after the change, the video will not play correctly.

Solution

Instead of running one large search, run two smaller searches (one for before the change in resolution and one for after the change in resolution).

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