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Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Component: Symphony Server
Device Brands:
Created: 29-Aug-2011 5:46:48 PM
Last Updated:

Tracker will not start or remain running

Symptoms

Tracker will not start or remain running.

Probable Causes

  1. The AXIS Media Parser does not work with some camera firmware when AI Tracker service is set to log on under Local System account.
  2. License is not valid.

Solution

Change service log on account:

  1. Change the service to log on under different account.
  2. Run trackerapp.exe x from command line and check for live video.

Check if the license is valid:

  • At the command line, enter:
dbupdater "SELECT * FROM Servers"

command line, license valid

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