Panasonic camera and firewalls

Symptoms

• Panasonic camera appears to be OFF in Symphony and tracker services do not start for more than 15 seconds.
• Logs indicate Symphony not able connect to the Panasonic camera.
• If the firewall is set to OFF in Windows, then Symphony is able to connect to Panasonic camera.

Probable Cause

Panasonic cameras use a separate unicast port. We tie this to a random local port on the system (between 10000-64000).

Solution

1. On the Panasonic camera, check that the Camera Setup option Internet mode (over HTTP) is set to ON.
   • If this option is not visible, then the firmware on the camera must be upgraded. A list of current Panasonic firmware can be found here:http://panasonic.com/business/security/softwaredownloads/index.asp?Submit=search&Select=DropList1#
2. In Symphony Client, set the camera to use MPEG4 over TCP:
   1. From the Server menu, select Configuration. The Configuration dialog box appears with Devices options displayed in the right pane.
   2. From the Video Format drop-down field, select MPEG4 over TCP.