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Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Component: Symphony Server
Device Brands: Axis
Created: 29-Aug-2011 4:09:50 PM
Last Updated:

Cannot replay recorded video

Symptoms

If the audio is closed on Symphony Client, the recorded video can be replayed, but if audio is turned off, then the recorded video replays for only 5-10 seconds.

The following errors appear in the Client log:

Error Failed to connect to input pin on filter 'Axis Audio DMO Embedded': 8004022A
Error Failed to AddAndconnect Axis Audio DMO Embedded
Error Unhandled media type: {000002EF-0000-0010-8000-00AA00389B71}, trying AVI Decompressor
Error Failed to connect to input pin on filter 'AVI Decompressor': 8004022A
Error Failed to AddAndConnect AVI Decompressor
Error Asked GraphEdit to connect: 00000000

Probable Cause

Some Axis DLLs were not registered.

Solution

  1. Ensure that Axis software is NOT installed. If Axis software is installed, then uninstall it from the computer.
  2. At the command-line prompt, enter the following:
    cd C:\Program Files\Aimetis\Symphony\_bin
    for %a in (*.ax *.dll *.ocx ax*) do (regsvr32 /s %a)
    killall 9
    killall 5
  3. Restart Symphony Client.

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