Knowledge Base Article
Article Type: Undocumented Settings
Product: Symphony
Product Version: 7.0
Component: Symphony Server
Device Brands:
Created: 16-Oct-2017 12:18:19 PM
Last Updated:

Report timeout settings

Settings

The following settings define the timeouts for both manual and scheduled reports.

Type: Global
Section: WebClientSection
ID: blank
Key: WebClientLongWebServiceTimeout Value: 600

The setting above applies to both manual and scheduled reports. It defines how long (in seconds) the InfoService service (for scheduled reports) or the Symphony Client (for manual reports) waits for the Scheduler service to queue the report request before timing out.

Type: Global
Section: Scheduler
ID: blank
Key: ScheduledReportTimeoutSeconds
Value: 120

The setting above applies to scheduled reports. It defines how long (in seconds) the InfoService service waits for the Scheduler service to generate the report files before timing out.

Troubleshooting

If scheduled reports are failing but manual reports are working, set the ScheduledReportTimeoutSeconds to a higher value so that it accomodates both the queue and report generation times. For example, 600 seconds.

To change the report timeout settings:

  1. In the Symphony client interface, click Server Configuration > Manual Configuration Editor.
  2. Click Add a new setting.
  3. Type the timeout settings and press Enter.
  4. Open a command prompt as an administrator.
  5. Run killall r to restart the Symphony services.

 

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