Virus Scanning

We recommend that you configure virus scanning software on the Symphony server correctly. Virus scans use a large amount of system resources to scan data. Virus scanning software, in some cases, locks each file it scans. Overall, it can affect performance negatively or bring a system to a stop.

IMPORTANT: If you must use virus scanning, then you must exclude Senstar Symphony program files and data and program directories and depending on your solution, sometimes exclude executables too.

If you do not exclude those files and directories from your scanning program, then any of the following issues could arise:

• Your footage will be quarantined to the local operating system drive (for example, C:\Windows) and designated as 0 bytes free.
• Virus scanning programs may designate the Symphony Infoservice and other Symphony programs as viruses and delete them.
• Live and historical video will NOT work, usually as a result of the virus scanning software having a firewall function.

This should include:

Default Installation folder and data directories such as:

Server:

Folder(s): C:\Program Files\Senstar\Symphony Server v7\

D:\Data or any configured data storage path

Executables such as:C:\Program Files\Senstar\Symphony Server v7\_bin\ae.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\NetSendHistChild.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\NetSendHistMFC.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\SurrogateExe.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\TrackerApp.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\InfoService.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\Scheduler.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\Seer.Watchdog.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\MobileBridge.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\HttpServerHost.exe

C:\Program Files\Senstar\Symphony Server v7\_bin\senstar.media\STPlayer.exe

Senstar Symphony Client:

Folder: C:\Program Files\Senstar\Symphony Client v7\_bin

Executable files.

C:\Program Files\Senstar\Symphony Client v7\_bin\ae.exe

C:\Program Files\Senstar\Symphony Client v7\_bin\SurrogateExe.exe

C:\Program Files\Senstar\Symphony Client v7\_bin\senstar.media\STPlayer.exe