Knowledge Base Article
Article Type: Troubleshooting
Product: Embedded People Counter
Product Version:
Component:
Device Brands:
Created: 10-Apr-2014 8:33:42 AM
Last Updated:

Senstar People Counter License Registration Error: Invalid, Too Early

Symptoms

Error: You must have a valid license to run this application.
Status: Invalid, Too early; Check log to see license trial start date.

Probable Cause

In most cases, this error is caused by a valid Senstar People Counter license being out-of-sync with the time configured on the camera itself. When the camera date and time is earlier than the license start date the license is not yet valid.

Solution

To resolve this error, verify that the date & time set on the camera is current.

  1. In a web browser, enter the IP address of your camera to connect to the camera’s web interface.
  2. Click Setup > Basic Setup > Date & Time.
  3. If necessary, modify the date & time set on the camera and save your changes.

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