Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version: 6.11
Component: Symphony Client
Device Brands:
Created: 24-Mar-2014 9:54:22 AM
Last Updated:

Single Sign-On delays with Microsoft Active Directory user authentication

Issue

Users may experience temporary delays when attempting to access a Symphony Client via Single Sign-On in cases where users are authenticated against a Windows Active Directory user repository.

Users experiencing an Active Directory authentication delay will see the following error message:

"[User] is not authenticated, or not authorized to connect to [farm]. Reauthenticating in 300 seconds."

Solution

It is recommended that users wait patiently while their credentials are successfully authenticated. No further action is required.

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