Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Component: Symphony Web Client
Device Brands:
Created: 10-Jan-2014 4:31:06 PM
Last Updated:

IE11 and Symphony Web Client

Issue

When using IE11 64-bit, Symphony Web Client does not work.

 

Solution

Notes:

1) We do not support 64-bit IE11. You must use a 32-bit version.

2) When using E11, you must add the Web Client URL to the Compatibility View Settings list. In EI11, Compatibility View Settings is a menu option under Tools.

 

For IE11 32bit:

  1. Connect to the server URL using the default web access port (such as //localhost:50000)
  2. Add the URL to list of websites to view in Compatibility View Settings (Tools>Compatibility View Settings).
    Or, if used internally over the Intranet, choose to continue using Intranet settings when prompted and ensure the Display intranet sites in Compatibility View check box is selected in Tools>Compatibility View Settings.
  3. Download and run the VideoRecvCtrl.cab file when prompted to.
  4. Important: You must add every server in the farm to the Compatibility View Settings list in case the server changes (due to load balancing).

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