Knowledge Base Article
Article Type: Error Message
Product: Other
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Created: 20-Jun-2013 1:37:24 PM
Last Updated:

Error: 2755 - The installer has encountered an unexpected error installing this package. This may indicate a problem with the package.

Issue

The Windows installer is not able to read the file.

Diagnosis

  1. When you have problem with any MSI based installer, make sure you have FixIt msi installed. (http://support.microsoft.com/kb/2545723)
  2. Before installing your product, go to the %TEMP% directory and delete msi* files (or move them to another directory).
  3. Install your product again or try reproducing the problem. Exit your product installer.
  4. Send all msi* files in the %TEMP% directory to Senstar Support.

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